They solve a wide range of problems, from simple questions about how to access an application to complex errors affecting servers and networks. While some may work for large software companies or support service firms, others work in call centers. Help desk support professionals often serve as part of the IT department. In a large organization, you might work under an IT manager or director. In a smaller organization, you may have additional responsibilities and report directly to the chief information officer or chief technology officer. You’ll also likely work with other help desk support specialists.
- They typically earn about $49,218 per year, which breaks down to $23.66 per hour.
- IT technical support staff diagnose and solve software and hardware problems for computer users.
- We can help you get there with the Customer Service Fundamentals course.
- The median salary and wage for computer support specialists are $54,760 per year and $26.33 per hour (U.S. Bureau of Labor Statistics ).
- It’s a tech career starting point that requires you to listen well, have top-notch communication skills and walk into work knowing that each day will never be the same as the last.
- Do you have no trouble learning how to use software and hardware?
You will find that most employers are willing to train you on the job, or even provide some work-related training . An IT Help Desk Technician is a professional who provides technical support and assistance to customers, whether on the phone or in person.
There are certain skills that many help desk engineers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position.
Tier 2 help desk engineers typically require two to four years of work experience and may require a bachelor’s degree or a two-year degree and additional, equivalent work experience in a help desk setting. All help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. People who work at a help desk enjoy their jobs because they know they are fulfilling a very important role in technology. As computer equipment and software become more complex, the need for technicians will continue to increase. This can range, however, from as little as $26,000 a year to as much as $70,000 a year. Factors such as location, industry, and experience all impact how much you can make in a help desk job.
Help Desk Support Specialist II
Modern courses and learning activities in state-of-the-art technologies prepare you for your new career. A help desk technician must have both hard and soft skills because the position requires a strong technical understanding as well as the ability to communicate clearly with others.
Whether you work full- or part-https://remotemode.net/, you may have some flexibility with your hours. Some help desk support members work on an on-call basis, responding to queries when clients are having problems. Others work outside of traditional work hours so that they don’t tie up the networks or systems while other employees need to access them. If you work for an organization that offers 24-hour help desk support, you have the option to choose an overnight shift.
Job Titles Related to Help Desk Technician
The goal with help desk technicians is to turn a potentially frustrating experience into a seamless one. Personalized attention, patience, excellent communication skills, and the technical prowess to simplify customer problems are all necessary qualities in a help desk technician.
Tier 1 technicians answer the simpler questions and perform the more mundane IT tasks such as password resets. From the Tier 1 technicians, IT issues, and more challenging questions get escalated up through Tier 2 and Tier 3 IT support.